4Service is a cloud-based software solution with the purpose of digitizing essential service processes, in order to improve communication between service departments and production managers. Through this effective information exchange, greater customer satisfaction, reduced costs and increased profits can be achieved.
Remote maintenance tools such as camera operation, annotations and more.
Automatic workflow creator for augmented reality instructions.
Storage space with flexible layers for easy & safe file sharing.
Manage machine approvals, service cases & more.
The production manager on site has identified a technical problem and is registering a new service case (ticket) using a mobile device.
Files that help identify the problem (such as video or image recordings) can be attached directly to the ticket. Responsibility and machine assignment have already been automatically clarified.
The ticket includes a description of the problem and, optionally, pictures, videos or other documents that help the service department diagnose the problem.
All tickets are clearly displayed in a service dashboard.
If a comparable problem occurs again, the person responsible for production is advised of this before creating a new ticket and, if necessary, receives a compiled instruction of solution steps from the previous case.
The service department can answer the ticket with a text message, an invitation to a live chat or a live video call. In the latter, numerous remote maintenance tools are available for direct support.